The journeyof your booking

You say yes

Every story starts with a decision. Ours starts when you tell us what you are planning, we find the proposal that suits you and you confirm your booking.

From then on, the date is in our hands and the preparations for the big day begin.

The quote clock

Every party is different and our diary is always on the move. That is why every proposal is valid for 3 days from the day we send it.

During that time we hold the terms of the quote. If you need a little longer to decide, write to us and we will check with you whether we can keep it.

(Quote valid for 3 calendar days from the day it is sent. After that, the price and availability will need to be confirmed again.)

Your date, in good hands

To book the day and get the preparations going, we ask for a deposit of between 40 % and 60 % of the total, depending on the proposal. The rest is paid when the party is over.

Once the deposit is confirmed, we block the date for you and start organising the team, the magic and all those details that make Disparate, Disparate.

The dragon who guards the booking

There is a dragon who watches over the booking chest. He is very serious, meticulous and has a very important mission: to protect the commitments we make to you.

When you book, we stop offering that date to other families and start putting time and resources into your event. That is why the deposit is tied to the booking and, as a general rule, it is not refunded if you decide to cancel.

If something important comes up, talk to us as soon as you can. We will look at the options for changing the date, bearing in mind the diary and the preparations already under way.

(The deposit is between 40 % and 60 % of the total. The rest is paid at the end of the event. Cancellation and date-change terms are set out in section 4.)

deposit 40–60 %

You get the ground ready

Magic needs a little room to unfold. You do not need a castle, but you do need a place where the little ones can have fun, the artists can move around and everyone is comfortable.

Here is what we need. If you are unsure about the space, send us a photo and we will look at it together before the big day.

A stage with room for the magic

We adapt to all kinds of spaces: gardens, rooms, patios, venues and halls. What matters is that the characters can move around comfortably and the little ones have room to enjoy themselves without obstacles.

As a guide, we need 5 × 5 metres clear of obstacles and, indoors, a minimum ceiling height of 2.5 metres.

If your space is different, send us a photo when you book. We will see which format fits best and suggest alternatives if needed.

(If the space requires the show to be adapted, a 20 % surcharge applies. If another room has to be hired, its cost will be quoted separately. Any adaptation must be confirmed before the event.)

Everything in its own time

So the children can follow the show and enjoy every detail, ideally there should be no other activities running at the same time during our performance, and no music competing with the sound of the show.

If you are planning a party with several activities, we can help you fit the timings together so each one gets the spotlight it deserves.

(No other activities may run in parallel during the show. Ambient noise must stay below 70 dB.)

Keep it cool, please

In June, July and August, the venue can make all the difference. If we hold the party outdoors, we recommend a shaded area, out of direct sun, especially in the middle of the day.

The little ones will thank you, the face paint will last longer and our artists can give it their all more comfortably.

Two sockets and a little order

The sound and lighting need electricity. That is why we need two sockets less than 20 metres from the performance area.

It is also important that the cables are protected and kept out of walkways, ideally along a wall. That way we can all enjoy the music, the lights and the little ones running about more safely.

A spot for our CucaVan

Between costumes, equipment, sound and suitcases, our arrival looks a bit like a house move. Having somewhere close by to unload helps us set everything up on time without lugging the gear around.

Ideally there should be parking or a loading area less than 500 metres from the venue.

(If the nearest spot is more than 500 metres away, a surcharge from €50 may apply. If no parking is available at all, we can arrange an alternative from €25. Any applicable cost will be communicated before the event.)

Tell us how to get there

Some places have stairs, special entrances, entry restrictions or permits that are worth knowing about in advance.

If there are lifts, barriers, access hours or any authorisation needed, tell us when you book. With that information we can organise our arrival and set-up so everything runs smoothly.

(Access restrictions must be communicated when booking. If an undisclosed circumstance delays the set-up on the day, the show will be shortened by the length of the delay.)

A little dressing room

Before going on stage, our artists need somewhere to change and get the final details ready with a little privacy.

It does not need to be a huge room: a private area with a door, a curtain or something similar, close to the show space, is enough.

The trip to your party

Our CucaVan sets off from Vilanova i la Geltrú for your celebration. Travel is calculated separately from the show so the quote reflects the actual journey. For distances over 50 km, we will prepare a specific quote.

Is the party moving to a new location after you have booked? We will update the travel for the new address. If it is further away, the amount will be adjusted; if it is closer, it will go down.

How many little ones are coming?

Ideally we have the number of children a week before the event, though we know a couple of stragglers always turn up at the last minute, and a couple is no problem at all. If there end up being quite a few more, we adjust things so there is enough Disparate to go round.

(With at least 48 hours' notice, we can extend the package subject to availability. For additions with less than 48 hours' notice or on the day, the surcharge is €20 per extra child, subject to availability. The included margin is two children over the booked number.)

The big day

The moment has arrived! We take care of preparing the show and you can focus on enjoying the party.

All we need is for the timings to be clear and the space to be ready for the magic.

Timing is part of the show too

We arrive 15 to 30 minutes early to unload, set up and check that everything is ready.

We know an event can take on a life of its own, so there are 10 minutes of grace if you need a little more time to get started. After that, we will start the show as planned, adjusting its length to the time available so we can keep the team's next commitments.

(You have 10 minutes of grace. Beyond that, the show will be shortened by the length of the delay. If the wait reaches one hour, the event will be considered performed and the booked amount will be payable.)

(The duration may vary by up to 10 minutes from the booked time, to allow for endings, transitions and the natural rhythm of the activity.)

When the sky has other plans

The gremlins in our suitcase are rather allergic to water. The speakers, microphones and lights do not get on well with rain either, and wind can turn a set-up into an adventure.

For safety, we need to adapt or stop the activity if the weather does not allow us to work safely. This includes rain affecting the set-up, wind, extreme temperatures and storms.

If we are celebrating outdoors, having an indoor plan B is the best way to save the party. It could be a garage, a large dining room or a venue nearby. Tell us what alternative you have and we will check whether it works for the show.

(If the weather prevents the activity from taking place and there is no suitable covered alternative, the event will be considered performed and the booked amount will be payable. This condition is subject to review of the specific circumstances and applicable law.)

If the plan changes

Plans can change. Sometimes something unexpected comes up, sometimes a new idea appears and, now and then, life simply decides to improvise.

If that happens to you, write to us as soon as you can. We will go through the options with you and explain how they affect your booking.

Shall we change the date or time?

When we book a date, we organise the team and stop offering that slot in our diary to other families. That is why date changes are exceptional and depend on availability.

If you need to move your celebration, let us know and we will look for an alternative whenever possible.

(Date changes will be considered on an exceptional basis, subject to availability and express confirmation from Disparate. Time changes requested on the day of the event carry a surcharge from €100.)

More Disparate, if you fancy it

Has the guest list grown? Want to add a character or make the party longer? We love it when a celebration asks for a little more.

Once the package is confirmed, we reserve that time and that team for you. That is why the booked duration and the services included remain the basis of the booking. We can extend them if there is availability, but reductions or changes to a smaller package are not included in the standard terms.

(Extensions of duration, characters or services are subject to availability and acceptance of the additional quote. Any exception to the booked terms must be expressly agreed.)

Cuca has a team

Behind Cuca there is a team of more than 25 artists. Each of them brings their talent so the experience keeps the standard, the care and the essence of Disparate.

If, through illness or an unforeseen cause, the person originally assigned cannot attend, we will arrange a replacement from within the team to keep the show you booked.

(The replacement will keep the booked show and services. If the proposed alternative is not accepted, you will be offered the option of changing the date at no cost, subject to availability.)

What we agree, we put in writing

We like to talk things through openly and clear up questions directly. To avoid misunderstandings, any special condition or change we agree over the phone must be confirmed by message or email.

That way we all have the same information and can focus on what matters: putting on a wonderful party.

(Changes and individual agreements will be valid once confirmed in writing by both parties.)

If you do have to cancel

Sometimes there is no choice but to change plans. If you need to cancel, let us know as soon as you can so we can reorganise the diary and the team.

The deposit covers the booking commitment and the preparations we set in motion. That is why, as a general rule, it is not refunded. If the cancellation is notified more than seven days in advance, you will not have to pay anything beyond the amount already paid; with less notice, the remaining amount for the show will be payable.

(If the cancellation is notified seven days or less in advance, the full booked amount will be payable. The application of this condition and any amounts due will be reviewed in accordance with applicable law.)

When something extraordinary happens

Some circumstances are beyond everyone's control: disasters, pandemics, official restrictions or exceptional situations that make it impossible to hold the event.

If something like that happens, we will find a reasonable solution with you. The intended option is that you can choose between a new date at no extra cost or a refund of 75 % of the amounts paid.

(This alternative will apply when an extraordinary circumstance prevents the event from taking place, in accordance with the terms applicable in each case.)

Safety is everyone's business

We want the little ones to have fun, families to feel at ease and our team to work safely. To make that happen, we need everyone present to respect a few basic rules.

If a situation arises that compromises safety, we will first try to resolve it where possible. If the risk continues or we cannot guarantee suitable conditions, we may stop or suspend the activity.

This includes situations such as physical or verbal aggression towards the team, substance use that compromises safety around the activity, intentional damage to equipment, risks to anyone's physical safety, aggressive animals not under control, failure to follow safety instructions, unilateral changes that substantially alter what was agreed, or attendance more than 50 % above the booked number when that difference compromises safety or the viability of the service.

If the situation allows, we will explain what is happening and what we need in order to continue. Where there is an immediate risk, we may stop the activity without delay.

(Suspension due to non-compliance or risk situations may mean the event is considered performed and the amounts paid are not refunded. How this applies will depend on the circumstances and applicable law.)